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People with a disability

Launceston City Council is strongly committed to providing access for all in our community.  This is part of our commitment to ensuring that everyone is able to enjoy the many social, cultural and business benefits of living here.

National Relay Service

The Launceston City Council is National Relay Service (NRS) friendly.  If you are deaf or have a hearing or speech impairment, you can call the Council through the NRS and asked to be connected to 03 6323 3000.

TTY users can call 13 36 77
Speak and listen (speech-to-speech) users can call 1300 555 727
Internet relay users can visit
Companion Card
Council is an affiliate of the Tasmanian Companion Card program, an initiative under the Tasmanian Government's Disability Framework for Action.
The card helps provide fairer ticketing for Tasmanians with a disability who require assistance from a companion to participate at community venues and activities.
This means that when a cardholder presents their card at Queen Victoria Museum and Art Gallery entry-fee exhibitions and the Planetarium, and at Launceston Aquatic their companion will be given free entry. The cardholder will continue to pay entry at the relevant concession rate.
Council will also require event organisers who conduct entry-fee events at Council venues to recognise the Companion Card or become an affiliate in their own right.
Launceston Access Advisory Committee
What is LAAC?
The role of the Launceston Access Advisory Committee is to provide advice to Council on matters relevant to access issues and promote accessibility within the municipality.

The Launceston Access Advisory Committee was formed in 1988 and is a Special Committee of Council.

What is the role of LAAC?

  • To develop and review on a regular basis (every five years) an Access Plan for the city.
  • Present any new Access Plan to Council for adoption.
  • To review  up and coming capital projects from the aspect of accessibility.
  • To promote the benefits of being accessible to local businesses.
  • To provide advice to Council on specific matters relevant to Access.
  • Promote community participation in and awareness of Access activities.

Who is represented on LAAC?
The Launceston Access Advisory Committee consists of representatives from the School for Seniors, Post Polio Network Tasmania, Royal Guide Dogs Association, Family Based Care, Child Health Association Tasmania, TasDeaf, Independent Living Centre, Amputee Association of Tasmania and Tasmanians with Disabilities together with two community representatives and Relevant Council Officers.  Two Launceston City Council Aldermen act as Chirman and Deputy Chairman for the Committee.

For further information on the Launceston Access Advisory Committee phone 6323 3000 or email

Accessible Parking Scheme
Launceston City Council meets the requirements of its accessible parking scheme by ensuring that its metered parking spaces and car parks provide an amount of access for people with a disability.

Many people do not realise that approximately 23% of the Tasmanian population has some level of disability and others, like parents of small children, older adults and even delivery people appreciate easy access.  Disability can range from sight to hearing, intellectual to many mobility related problems.

To find out more about Council's accessible parking options, view specific information on Parking in Launceston.

Missed Business Booklet
Produced by the Launceston Access Advisory Committee, the Missed Business Booklet provides advice and gives practical examples for businesses in and around Launceston on providing easy access to shops and businesses.
View a copy of the Missed Business Booklet (PDF 1.29 MB).