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Payments, fees and charges

In person
The Council's Customer Service Centre is located at:

Town Hall
18-28 St John Street

The Council's Customer Service Centre is open Monday to Friday from 8.30am until 5.00pm. Mastercard/Visa credit cards and EFTPOS facilties are available.  

Postal address
Cheques and Money Orders are to be made payable to the Launceston City Council and posted to:
Launceston City Council
 PO Box 396
Please allow sufficient time for delivery to avoid any penalties for late payment.

Rates accounts can be paid using BPAY facilities with your financial institution. Please refer to your rates notice for your BPAY biller code and reference number.

Note: Parking infringements can not be paid using this facility. Please see POST billpay payment options below if you wish to pay your infringement online.
Online payments
Rates accounts can be paid online using Visa or Mastercard.

Phone payments
Phone payments may be made for rates, parking infringements, debtors and dog registration using Mastercard/Visa on: 03 6323 3000.


Direct debit
Direct debit facilities are available for payment of rates. The applications form can be downloaded from the rates page. Please call the Council's Customer Service Centre on 03 6323 3000 for details.

POST billpay:
Rates and parking infringements can be paid in person at any Post Office, by phoning 13 18 16 or by logging on to You will will need to enter the billpay code and reference number which is printed on your notice or infringement.

Note: This payment option in only available for 38 days from the date of issue when paying a parking infringment.

Fees and Charges
The Council has set its Fees and Charges for the 2013/14 financial year. Fees and charges take effect on 1 July 2013. 

If you have any questions or would like further information please call the Council's Customer Service Centre on 03 6323 3000.

Conditions of purchase 
For the avoidance of doubt any acceptance of this order by the Seller which incorporates limitations on or additions or modifications to the following conditions shall not constitute a counter offer by the Seller and shall be deemed to be acceptance on the following conditions which shall apply exclusively unless otherwise expressly agreed in writing.

Goods shall be delivered by the Seller at the time specified in this order and performance of this condition shall be of the essence of the contract.

Claims for price increases after acceptance of this order will not be allowed except with prior approval of the Launceston City Council.

The Seller warrants that the sale or use of the goods will not infringe or contribute to the infringement of any letters patent, registered design, trademark or copyright in Australia or elsewhere and agrees to indemnify the Launceston City Council against all costs and damages incurred in any action for such infringement.

Neither the Launceston City Council nor the Seller shall be liable for any failure to fulfil its obligations under this Contract insofar as such failure is due to fire, strikes, lock-outs or other "force majeure" circumstances beyond its control provided that if such failure continues for more than 28 days either party may terminate the Contract by written notice to the other.

The Launceston City Council and the Seller accept the laws of the State of Tasmania as the proper law of the contract and the Launceston City Council and the Seller hereby submit to the jurisdiction of the courts of the State of Tasmania and of courts which may hear appeals therefrom.

All goods supplied and all service rendered MUST correspond in all respects with the description of order as stated on the Purchase Order. Goods must be to the entire satisfaction and approval of the Launceston City Council and/or the authorised inspector prior to or on arrival at the delivery point as specified on the Purchase Order.

All invoices and packing slips and all other correspondence relating to this order MUST show the Purchase Order Number, as printed on the Purchase Order and the Launceston City Council's address at which the goods have been or will be delivered or at which the services requested have been or will be performed. Invoices and the like which do not quote the above Purchase Order Identification shall be returned to the Seller for insertion of the required information.

The Seller will not without prior written consent of the Launceston City Council advertise or announce or allow to be advertised that the goods and services as described on the Purchase Order have been or will be supplied or rendered to the Launceston City Council.

Delivery shall not be deemed to be completed until all the goods as described on the Purchase Order have been actually received and accepted by Launceston City Council's representatives at the delivery point as specified on the Purchase Order.

All the goods as described on the Purchase Order shall be suitably packed and correctly addressed (including Purchase Order Numbers) to ensure that the goods may arrive at the delivery point in good order and condition.