Strategies, Budgets, Reports and Policy

Overview

Duck Reach Power Station

Key City of Launceston plans, reports, strategies and policies are available in this section. 

If you would like to request access to another document, please contact us

Plans and Reports

Greater Launceston Plan
The Greater Launceston Plan(PDF, 67MB) (GLP) is a comprehensive outline of the social, economic and environmental status of our municipality and surrounding areas.

The GLP examines trends and how we can capitalise on our strengths and address challenges.

The community's vision and aspirations for the greater Launceston area by 2035 is also set out in the GLP.   

See Major Projects for more information and associated documents. 

Strategic Plan
The City of Launceston's Strategic Plan has been designed to provide direction for the Council as the major provider of services and facilities in Northern Tasmania. 
2014-2024 Strategic Plan(PDF, 16MB)

Annual Plan
An important part of Council's planning process is its Annual Plan. The Annual Plan details the major actions the Council will undertake in a financial year to work towards achieving the strategies outlined in the Council's ten year Strategic Plan. The plan is released annually at the beginning of the financial year and the Council reports on progress against the Annual Plan every quarter.
2017/18 Annual Plan(PDF, 1MB)

Annual Report
The Council's Annual Report profiles the Launceston region and Council. It also identifies the Council's objectives for the financial year as established in its Annual Plan and in line with the Greater Launceston Plan. Council's performance in accordance with those objectives is monitored and reported to demonstrate commitment to openess, accuracy and transparancy. Our Annual Report aims to satisfy our statutory responsibilities under the Local Government Act 1993 and other legislation.  

2016/17 Annual Report(PDF, 8MB)

Past Annual Reports
2015/16 Annual Report(PDF, 4MB)

2014/2015 Main Report(PDF, 6MB)
2014/2015 Financials(PDF, 953KB)

2013/2014 Main Report(PDF, 3MB)
2013/2014 Financials(PDF, 1MB)

2012/2013 Main Report (PDF, 4MB)
2012/2013 Financials(PDF, 724KB)

 

Strategy and Policy

Launceston Parking and Sustainable Transport Strategy
This study reviews the current objectives and planning regulations relating to parking and sustainable modes of transport within Launceston’s Central Activities District which includes the CBD.
Launceston Parking and Sustainable Transport Strategy(PDF, 11MB)

Launceston Residential Strategy
This strategy provides the way forward for housing in the Launceston municipality for the next 20 years and beyond. It has been developed as an integral part of the review of the Launceston Planning Scheme 1996, and has been informed by the public consultation process undertaken as a central component of that review.
Launceston Residential Strategy(PDF, 18MB)

Launceston Industrial Strategy
This document sets out the strategic directions for industrial development in the Launceston municipality for the next 20 years. It has been developed as part of a review of the Launceston Planning Scheme 1996. 
Launceston Industrial Strategy(PDF, 28MB)  

Economic Development Strategy - Horizon 2021

This strategy provides the framework and directions to facilitate and promote Launceston’s economic development over the next five years.  The strategy’s focus is on the mutually-reinforcing and complementary relationship between improvements in economic activity, community wellbeing, cultural diversity, a sense of ‘place’ and the environment.
Economic Development Strategy - Horizon 2021(PDF, 2MB)

Political Advertising on Council Facilities
This policy ensures a consistent and equitable treatment of signage by elected political members erected in Council controlled properties or reserves.
Political Advertising on Council Facilities Policy(PDF, 20KB)

Public Spaces Public Life 2011
In 2010, Council commissioned world renowned urban design consultants, Gehl Architects, to undertake a Public Spaces Public Life study in Launceston. The report was launched in 2011 and centres on people’s experiences in the city, with the knowledge that improving these experiences can lead to significant benefits for the whole community. The recommendations set out in this document have been influential in the development of the Launceston City Heart project and continue to inspire a positive future for Launceston.
Public Spaces Public Life 2011(PDF, 91MB)

Cataract Gorge Reserve Advisory Committee - Terms of Reference(PDF, 23KB)

Customer Service Charter

Policy number: 05-Plx-008
Version: 24/09/2013

Purpose and Scope
For the City of Launceston to formally document its Customer Service Charter.

The Charter a
pplies to our customers who are any people or organisations who have dealings, alliances or partnerships with the City of Launceston including Queen Victoria Museum and Art Gallery, Leisure and Aquatic Centre, University of Tasmania Stadium and Launceston Visitor Information Centre.  

We adhere to the Vision, Mission and Values of the City of Launceston. 

Feedback
Our Customer Service Charter details the City of Launceston's service standard and explains what you as our customer can do if we have not delivered a service to that standard.

Our Charter has been developed to further build and enhance relationships and partnerships with our community and customers and to provide for a system of continuous improvement in customer service delivery.

Please contact us with any feedback on our services and facilities.  

What you can expect from us
At all times we will:

  • Handle your enquiry promptly
  • Respect your privacy
  • Consult with and listen to you, without making commitments we cannot keep
  • Maintain the City of Launceston's facilities in a safe and proper manner to ensure your convenience and comfort
  • Provide a high standard of presentation and performance
  • Greet you in a friendly way and identify ourselves
  • Be helpful and sensitive to your needs
  • Communicate clearly and in plain English
  • Work with you to solve problems

Service

Standard

Council-wide Customer Service

Answer your telephone call

5 rings

Return your call

1 working day

Acknowledge your letter/email (please note, if a detailed reply is required it may take additional time to research; we will let you know if this is the case)

10 working days

Respond to complaints

Always

Notify you as soon as practical if there is a delay on our service commitment to you

Always

Provide after hours service for emergencies

Always

Leave a “visit card” with contact details if we call at your residence and you are not at home

Always

Endeavour to refer you to an appropriate service provider if Council cannot provide the service you require

Always

A counter service queuing time of less than

10 minutes

Confidentiality of your personal information

Always

Reasons for our decisions whether they are agreeable to you or not

Always

To be seen on time if you have an appointment

Always

Acknowledgement and advice regarding intended actions to your written enquiries

10 working days

Animal Control

* Respond to emergency dog attacks

24 hours a day

Respond to routine dog complaints

3 working days

* For safety reasons, Council only responds to after-hours emergency dog attacks where Tasmania Police has requested assistance. Council is not able to respond to after-hours calls about stray or lost dogs

Building

Process a building permit

7 working days

Undertake building inspections

2 working days

Process a plumbing permit

10 working days

Process a special plumbing permit

10 working days

Undertake plumbing inspections

2 working days

Provide applicants with an initial review of decisions

Always

Drainage/Stormwater

Respond to drainage emergencies

24 hours a day

Respond to seepage/drainage problems

10 working days

Environmental Health

Respond to food complaints

48 hours

Respond to urgent environmental nuisances and high risk public health matters

24 hours a day

Inspect registered food premises

Minimum of once per year

Conduct immunisation clinics

Weekly

Conduct school immunisation clinics

Annually

Finance

Payment of accounts

By due date

Respond to rates enquiries

10 working days

Fire Hazards

Respond to fire hazard notifications (during permit period)

5 working days

Governance

Review Council’s Strategic Plan

Every 5 years

Publish Annual Report

Every November

Have Council Meeting Agenda available

4 days before meeting

Human Resources

Acknowledge receipt of job applications

10 working days

Provide outcomes of job applications

10 working days

Museum and Arts

Hold new exhibitions at the QVMAG

Quarterly

Planning/Sub Division

Acknowledge your planning application

10 working days

Respond to your request for planning information

10 working days

Roads

Inspect, assess and respond to requests about potholes, edge breaks and cracks

10 working days

Grade unsealed roads

Minimum of once per year

Attend to identified damaged street furniture

10 working days

Road sweeping of Council owned roads with kerb and gutter

Every 2 months

Waste

Garbage collection

Weekly

Recyclable collection

Fortnightly

Provide new or replacement wheelie bins

10 working days

 

Emergencies

 

An emergency is regarded as an incident that threatens life or property or one that may cause environmental harm

Within 2 hours

 

Contacting us
Please see Contact Us for information about getting in touch with Council. 

See each Aldermen's page for individual contact details. 

Community Engagement 
We are committed to ensuring that as many people as possible who are affected by decisions of the Council have the opportunity to be consulted about their needs and concerns prior to the decision being made.  

Your Voice, Your Launceston
This online consultation platform is an opportunity for locals to have their say on key issues in the municipality.   

Council Meetings
Council meets on the second and fourth Monday of each month. The public is welcome to attend and ask a question on any matter relating to Council; or speak at a Council meeting for a maximum of two minutes, on any item listed on the agenda. Listen to live and previous council meetings here.  

Follow us on Facebook
Stay informed about issues and news around the municipality by following our Facebook Page, City of Launceston Official

Complaints
If we’ve let you down, we’ve let ourselves down and we would like to work with you to improve our service. The Council’s Customer Service Centre is your first point of contact for all enquiries and complaints.  

Experience has shown that the majority of complaints will be satisfactorily resolved, however if you are unhappy with the outcomes you may ask for a review of your complaint by the General Manager, who will investigate your complaint and inform you of the findings.

There is also the Ombudsman who may review actions and decisions taken by the Council. The Ombudsman is responsible to Parliament for investigating complaints made about administrative actions (or inactions) of Tasmanian Government Departments, most Statutory Authorities and Local Government. Visit the Ombudsman's website for more information and how to get in contact. 

Review
This policy will be reviewed no more than five years after the date of approval (version) or more frequently, if dictated by operational demands.

If you would like a PDF version of the Customer Service Charter or if you have any questions please contact us

Annual Budget

The City of Launceston's 2017-18 Annual Budget aims to keep rates as low as possible for all property owners, while allowing the Council to provide services, facilities and infrastructure upgrades for the betterment of the entire Launceston municipality.

A capital works program of more than $26m is in place and there are many exciting projects the Council will be rolling out in the year ahead, including major projects like the North Bank redevelopment, Macquarie House redevelopment, Civic Square redevelopment, Ravenswood skate park upgrade, Newstead flood levee and many more.  

Launceston is experiencing a lot of renewed investment confidence as evidenced by the amount of development currently taking place around the city.

The statutory estimates for 2017 - 2018 are available here(PDF, 92KB) 

2017 - 2018 fees and charges are available here(PDF, 532KB)