Current Members

New Online Portal
As per our recent member email communication, we are in the process of transitioning to using new software, Envibe, which includes an online portal where members can access a range of member services, a live online Group Fitness Timetable, and a new group fitness booking system

Group Fitness
Our schedule of group fitness classes is now displayed in a live online format and class bookings are available via the link below:
Group Fitness Timetable & Bookings
To ensure you have access to book group fitness classes online, we recommend that members set up their account in our new online portal. Go to the Account Creation section for details on how to do this.
Instructions: Group Fitness Bookings(PDF, 442KB)
Video Instructions: Group Fitness Bookings


Account Creation
Set up your account now in preparation for the availability of our member services and group fitness bookings in our online portal. Click the 'Set Up Your Account' link and follow the instructions linked below. Please make sure you register your new account with the email you use for Active Carrot, or have on file at the Centre.
Instructions: Online Portal Account Creation(PDF, 236KB)
Video Instructions: Online Portal Account Creation

Set Up Your Account

Member Portal

As per our recent member email communication, we are in the process of transitioning to using new software, Envibewhich includes an online portal where members can access a range of member services, a live online Group Fitness Timetable, and a new group fitness booking system.

Account Creation
Set up your account now in preparation for the availability of our member services and group fitness bookings in our online portal. Click the 'Set Up Your Account' link and follow the instructions linked below.
Instructions: Online Portal Account Creation(PDF, 213KB)
Set Up Your Account

Group Fitness

New Group Fitness Timetable & Booking System
When we launch or online portal, our group fitness timetable will be displayed in a live format and bookings will be available via our online portal.

To ensure you continue to have access to book group fitness classes online, we recommend that members set up their account in our new online portal. Go to the Account Creation section for details on how to do this.
For assistance with group fitness bookings, download the instructions via the link below:
Instructions: Group Fitness Bookings(PDF, 433KB)

View our group fitness timetable and book into our classes via the link below:
Book Now

If you have difficulty logging in, please contact us on (03) 6323 3636.

Suspensions

Direct Debit and 12-month Paid in Full members are entitled to 28 fee free suspension days and 3-month members are entitled to 7 fee free suspension days per year.

Direct Debit memberships exceeding the 28 day fee free limit will be charged at $4.20 per week (or part thereof) for extra suspension days. This will be billed via your usual Direct Debit method.

Suspension requests must be submitted via our online Suspension Form in at least seven (7) days prior to the next Direct Debit date.

Click the button below to access our online Membership Suspension form.

Membership Suspension Form 

For assistance with suspending your membership please see our instructional video by clicking the button below.

Instructional Video - Membership Suspension

Cancellation

To cancel your membership you must submit an online Membership Cancellation form at least 14 (fourteen) days prior to the next Direct Debit payment. Cancellation fees will apply if you have been a member for less than 12 months continuously. Cancellation is not complete until you have received written confirmation from our team and any associated fees have been paid. Cancellation fees will apply if you have been a member for less than 12 months continuously.

Click the button below to complete our Membership Cancellation form.

Membership Cancellation Form