Community Satisfaction Survey

 The Community Satisfaction Survey is a short telephone survey being conducted on behalf of the City of Launceston to better understand how residents feel about Council services, facilities, customer service and overall performance. 

 

The survey helps Council understand what is working well, where improvements are needed, and what matters most to the community.

Taverner Research Group are conducting the survey on behalf of the City of Launceston. 

They are an independent and experienced Australian company who specialise in local government research. They have completed over 200 community and customer satisfaction surveys for councils across Australia.

This is a legitimate research survey, here’s how to verify it: 

• The survey will only be conducted from the number (03) 6715 7647 
• The caller will clearly identify themselves as calling from Taverner Research Group on behalf of the City of Launceston
• The survey is not selling anything 
• You will never be asked for: 
  • Bank details:
  • Credit card numbers 
  • Passwords 
• All responses are treated as confidential and reported in summary form only 
• Visit the City of Launceston website 
• Contact Council directly to confirm the survey is underway 

Participants are randomly selected from a mix of mobile and landline numbers. 

You cannot opt in or nominate yourself, as random selection is important to ensure the results represent the broader Launceston community. 

The survey includes 500 residents, which is a standard and reliable sample size for a city of Launceston’s size and allows the results to accurately represent community views without needing to survey everyone. 

Participants are randomly selected to achieve a broad mix of ages and genders. After the survey is complete, the results are statistically adjusted to reflect the actual age profile of the Launceston community, based on Census data. This approach helps ensure the views of younger and older residents are fairly represented. 

Surveys will be conducted via short telephone interviews, which run for approximately 12–15 minutes. 

Calls will take place between 4 and 23 May 2026 and may occur: 

• Weekdays: 3:30pm–8:00pm 
• Weekends: 10:00am–4:00pm 

Residents may receive an SMS from Taverner Research Group one to two days beforehand to let them know they will be contacted. 

You cannot opt in or nominate yourself to participate in this survey. Random selection is important to ensure the results represent the broader Launceston community.  

To participate, you must: 

• Be 18 years or older 
• Live in the City of Launceston local government area 
• Have lived there for at least six months 
• Not be a Councillor or Council employee (or an immediate family member) 

The Community Satisfaction Survey is designed to create a consistent, evidence‑based understanding of: 

• Satisfaction with Council services ,facilities and overall performance 
• Community priorities 
• Customer service experiences 
• Survey results allow Council to track changes over time and compare results with other councils across Australia

Your feedback will help: 

• Identify what services matter most to residents 
• Highlight areas where Council is performing well 
• Identify opportunities for improvement 
• Support better planning, decision‑making, and resource allocation 

Yes. 

Your first name will be asked, only for the purpose of communicating with you throughout the interview. Individual responses are confidential and anonymous. Results are combined with other responses and reported as overall statistics and themes.  

No. Participation is completely voluntary and you can decline at any time. 

If you are unavailable when contacted, you may ask for a call back at a more convenient time. 

If you have questions about the survey, you can: 

• Contact the City of Launceston:
  • Phone: (03) 6323 3000
  • Email: contactus@launceston.tas.gov.au

• Ask the caller from Taverner Research Group for more information during the call