Our Vision, Purpose and Values


Our Vision

Inspired people, working together to create the best outcomes for our community.


Our Purpose

We are a progressive organisation, working with our community to create a positive future for Launceston.



Our people matter.png

Our people matter

  • we value clear and open communication
  • we support and encourage each other  
  • we respect diversity
  • we recognise individual needs, experience and strengths 
 We bring an open mind.png  

We care about our community 

  • we take pride in our work and pursue a standard of excellence
  • we genuinely listen, and value collaborative relationships
  • we strive towards the best outcome for our community
  • we make responsible and sustainable decisions
  We care about our community.png

We bring an open mind

  • we actively seek opportunities to continuously improve
  • we respect and explore different ideas and perspectives
  • we embrace change that leads to positive outcomes
  • we value innovation and creativity
We go home safe and well(5).pdf.png

We go home safe and well

  • we show care for people and look out for one another
  • we speak up and support others to be healthy and safe
  • we take personal responsibility for our own health and wellbeing
  • we value work-life fit


Our Customer Service Charter details can be found via our Contact page.