Privacy Statement
Our Commitment to Your Privacy
The City of Launceston is committed to managing and safeguarding your personal information in line with the Personal Information Protection Act 2004 (the Act).
For more details about how we handle personal information, please refer to our Personal Information Protection (Privacy) Policy (17-Plx-005).
Collection and Use of Personal Information
We collect your personal information to enable the City of Launceston to carry out its functions, including those under the Local Government Act 1993. Your information may be collected for a specific reason (the "Purpose"), which will be clearly stated at the time it is collected.
We will only use or disclose your personal information where it is directly related to that Purpose, or where otherwise permitted or required by law.
Consequences of Not Providing Information
If you choose not to provide the information requested, we may not be able to accept or process your application or deliver the service you are requesting.
Disclosure to Third Parties
Your personal information may be shared with third parties such as other public sector bodies, contractors, or agents of the City of Launceston, but only in accordance with our Personal Information Protection (Privacy) Policy (17-Plx-005) and the Act. We will take all reasonable steps to ensure that your information is protected and only used appropriately.
Access to Your Information
You have the right to request access to your personal information held by the City of Launceston. Requests to access or correct personal information are to be made in writing and addressed to:
The City of Launceston:
Proof of the identity of the individual asking for the information will be required.
Complaints
If an individual is dissatisfied with the outcome or handling of a request for information, or request to change their information, they can make a complaint. Further information on how these complaints are handled are in our Personal Information Protection (Privacy) Policy (17-Plx-005).
Complaints relating to privacy and the provision of personal information must be made in writing and addressed to:
The Chief Executive Officer, City of Launceston:
Alternatively, if an individual is not satisfied with the outcome of the complaint/internal review or the City of Launceston's process in dealing with it, the individual may seek an external review by contacting the following external bodies:
The Ombudsman:
- Phone: Free call from landlines in Tasmania 1800 001 170;
- Email: ombudsman@ombudsman.tas.gov.au; or
- Address: Ground Floor, 99 Bathurst Street, Hobart TAS 7000.
Local Government Division, Department of Premier and Cabinet:
- Phone: (03) 6232 7022;
- Post: GPO Box 123, Hobart, 7001; or
- Address: Level 5, 15 Murray Street, Hobart TAS 7000.