Following the announcement by the Federal Government of expanded social distancing measures, the City of Launceston has transitioned to internet and telephone-based customer service systems.

While we have closed the Customer Service Centre front desk to the public, anyone who requires assistance with any Council services can still call the Customer Service via the below contact details:


In Person
Customer Service Centre
Town Hall
18-28 St John Street
TAS 7250
Open: Monday to Friday from 8.30am to 5pm

Customer Service Centre
03 6323 3000


City of Launceston
PO Box 396
TAS 7250

03 6323 3001

After Hours
After hours emergencies involving Council facilities: 03 6323 3333
After hours emergency dog attacks: Tasmania Police 131 444
Stray or lost dogs: please see our Stray Dogs page


Services to offer further assistance include;

National Relay Service
The City of Launceston is National Relay Service (NRS) friendly. If you are deaf or have a hearing or speech impairment, you can call us through the NRS and ask to be connected to 03 6323 3000. TTY users can call 13 36 77. Speak and listen (speech-to-speech) users can call 1300 555 727. To make other relay calls, visit the NRS. 


Reporting an issue within your community;

Report an Issue
If you would like to advise us of any issue within the municipality, please complete our Report an Issue form via our homepage

Snap Send Solve
Snap Send Solve is a free application for smartphones that allows you to quickly report issues to Council. Your report is sent from the app using your email address so that the council can respond directly to you to solve the issue. To install, simply search for Snap Send Solve in Apple's app store, Google Play or visit the website

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