Annual Reports and Strategies

Overview

Duck Reach Power Station

Key City of Launceston plans, reports, strategies and policies are available in this section. If you would like to request access to another document, please contact us

Plans and Reports

  • Greater Launceston Plan

The Greater Launceston Plan (GLP) is a comprehensive outline of the social, economic and environmental status of our municipality and surrounding areas. The GLP examines trends and how we can capitalise on our strengths and address challenges. The community's vision and aspirations for the greater Launceston area by 2035 is also set out in the GLP. See Major Projects for more information and associated documents. 

  • Strategic Plan

The City of Launceston's Strategic Plan(PDF, 2MB) has been designed to provide direction for the Council as the major provider of services and facilities in Northern Tasmania. 

  • Annual Plan

An important part of Council's planning process is its Annual Plan(PDF, 2MB). The Annual Plan details the major actions the Council will undertake in a financial year to work towards achieving the strategies outlined in the Council's ten year Strategic Plan. The plan is released annually at the beginning of the financial year and the Council reports on progress against the Annual Plan every quarter.

  • Annual Report 

The Council's Annual Report profiles the Launceston region and Council. It also identifies the Council's objectives for the financial year as established in its Annual Plan and in line with the Greater Launceston Plan. Council's performance in accordance with those objectives is monitored and reported to demonstrate commitment to openness, accuracy transparency. Our Annual Report aims to satisfy our statutory responsibilities under the Local Government Act 1993 and other legislation.  Download the City of Launceston Annual Report here,(PDF, 6MB) or to view the QVMAG Annual Report click here.(PDF, 16MB)

  • Flood Authority Report

To view the Flood Authority Annual Report for 2018, click here.(PDF, 2MB)

  • Long Term Financial Plan

This document represents a key element of the City of Launceston's Strategic Planning Framework. The Long Term Financial Plan sets out Council's objectives, goals, and operating requirements in financial terms. To view this plan online, click here.(PDF, 2MB)

  • Strategic Asset Management Plan

This document represents a key element of the City of Launceston's Strategic Planning Framework. The Strategic Asset Management plan outlines the quantity and quality of the assets owned and managed by Council, and forecasts the funding required to maintain, renew and re-invest in this portfolio. To view this plan online, click here(PDF, 9MB)

 

Past Reports

  • 2018/19 Annual Plan(PDF, 1011KB)
  • 2017/18 Annual Plan(PDF, 1MB)
  • 2016/17 Annual Report(PDF, 8MB)
  • 2016/17 Launceston Flood Authority Annual Report(PDF, 2MB)
  • 2015/16 Annual Report(PDF, 4MB)
  • 2014/15 Main Report(PDF, 6MB)
  • 2014/15 Financials(PDF, 953KB)
  • 2013/14 Main Report(PDF, 3MB)
  • 2013/14 Financials(PDF, 1MB)
  • 2012/13 Main Report (PDF, 4MB)
  • 2012/13 Financials(PDF, 724KB)
  • York Park Inveresk Precinct Authority
  •  

    2018 End of Term Report 

    The City of Launceston has released its first End of Term report ahead of the new Council taking office in early November. City of Launceston General Manager Michael Stretton said the purpose of the report was to acknowledge and objectively comment on the Council's progress against the strategic goals set down by the current aldermen in 2014.

    "This report summarises the achievements of our organisation, under the leadership of our outgoing Aldermen, over the past four years," Mr Stretton said.

    "It will also set the scene, strategically, that will inform and influence the incoming Council as they commence their four-year term.

    "The past four years have delivered much to be proud of, with economic development and growth experienced at levels not seen in the municipal area in living memory.

    "And much of this activity stems from the historic signing of the Launceston City Deal - signed by three levels of government last year - which is underpinned by the $260 million relocation of the University of Tasmania’s inner-city campus to Inveresk."

    Mr Stretton said the Council's strategic goals - adopted by the Council on November 24, 2014 - were based on eight principals:

    • A creative and innovative city
    • A city where people choose to live
    • A city in touch with its region
    • A diverse and welcoming city
    • A city that values its environment
    • A city building its future
    • A city that stimulates economic activity and vibrancy
    • A secure, accountable and responsive council

    Mr Stretton said the report featured a number of positive outcomes based on those goals, including an overall net increase in employment in the municipality, a continuing trend of decreasing crime and improved safety levels, a decrease in the Council's carbon emissions, as well as the delivery of a number of key projects in the municipality that has added value in terms of social benefits to the community.

    "Also, the Council is in a strong financial situation, with our four-year underlying surplus averaging $1.6 million. As an organisation, we're certainly living within our means, which bodes well for the long-term financial viability of the City of Launceston," Mr Stretton said.

    Mr Stretton said that while the previous Council had laid the foundations for a bright future for the City, there was still plenty of work to accomplish for hte incoming Council to continue the positive momentum.

    "There are a number of key issues that, as a Council, we will need to remain focussed upon, such as our Long-Term Finance Plan, a new four-year delivery plan, the continuation of the City Deal Agreement, and the recently announced Tamar River Health Action Plan - a $95 million commitment from all three tiers of government - as well as TasWater, the Hydro and NRM North, to improve the health of the Tamar River," Mr Stretton said.

    "Finally, I would like to acknowledge the outgoing Council for their commitment to driving Launceston forward into a new and exciting era and their contribution to the City and its ratepayers over the past four years."

    The End of Term report is available to view on the Council's website here(PDF, 6MB)(PDF, 6MB) .

    Strategy

    Launceston Parking and Sustainable Transport Strategy

    This study reviews the current objectives and planning regulations relating to parking and sustainable modes of transport within Launceston’s Central Activities District which includes the CBD.

    Launceston Parking and Sustainable Transport Strategy(PDF, 11MB)(PDF, 11MB)

    Launceston Residential Strategy

    This strategy provides the way forward for housing in the Launceston municipality for the next 20 years and beyond. It has been developed as an integral part of the review of the Launceston Planning Scheme 1996, and has been informed by the public consultation process undertaken as a central component of that review.

    Launceston Residential Strategy(PDF, 18MB)(PDF, 18MB)

    Launceston Industrial Strategy

    This document sets out the strategic directions for industrial development in the Launceston municipality for the next 20 years. It has been developed as part of a review of the Launceston Planning Scheme 1996. 

    Launceston Industrial Strategy(PDF, 28MB)  (PDF, 28MB)

    Economic Development Strategy - Horizon 2021

    This strategy provides the framework and directions to facilitate and promote Launceston’s economic development over the next five years.  The strategy’s focus is on the mutually-reinforcing and complementary relationship between improvements in economic activity, community wellbeing, cultural diversity, a sense of ‘place’ and the environment.

    Economic Development Strategy - Horizon 2021(PDF, 2MB)(PDF, 2MB)

    Political Advertising on Council Facilities

    This policy ensures a consistent and equitable treatment of signage by elected political members erected in Council controlled properties or reserves.

    Political Advertising on Council Facilities Policy(PDF, 20KB)(PDF, 20KB)

    Public Spaces Public Life 2011

    In 2010, Council commissioned world renowned urban design consultants, Gehl Architects, to undertake a Public Spaces Public Life study in Launceston. The report was launched in 2011 and centres on people’s experiences in the city, with the knowledge that improving these experiences can lead to significant benefits for the whole community. The recommendations set out in this document have been influential in the development of the Launceston City Heart project and continue to inspire a positive future for Launceston.

    Public Spaces Public Life 2011(PDF, 91MB)(PDF, 91MB)

     

    Customer Service Charter

    Policy number: 05-Plx-008

     Version: 24/09/2013

    Purpose and Scope

    For the City of Launceston to formally document its Customer Service Charter.

    The Charter applies to our customers who are any people or organisations who have dealings, alliances or partnerships with the City of Launceston including Queen Victoria Museum and Art Gallery, Leisure and Aquatic Centre, University of Tasmania Stadium and Launceston Visitor Information Centre.  

    We adhere to the Vision, Mission and Values of the City of Launceston. 

    Feedback

    Our Customer Service Charter details the City of Launceston's service standard and explains what you as our customer can do if we have not delivered a service to that standard.

    Our Charter has been developed to further build and enhance relationships and partnerships with our community and customers and to provide for a system of continuous improvement in customer service delivery.

    Please contact us with any feedback on our services and facilities.  

    What you can expect from us

    At all times we will:

    • Handle your enquiry promptly
    • Respect your privacy
    • Consult with and listen to you, without making commitments we cannot keep
    • Maintain the City of Launceston's facilities in a safe and proper manner to ensure your convenience and comfort
    • Provide a high standard of presentation and performance
    • Greet you in a friendly way and identify ourselves
    • Be helpful and sensitive to your needs
    • Communicate clearly and in plain English
    • Work with you to solve problems

    Service

    Standard

    Council-wide Customer Service

    Answer your telephone call

    5 rings

    Return your call

    1 working day

    Acknowledge your letter/email (please note, if a detailed reply is required it may take additional time to research; we will let you know if this is the case)

    10 working days

    Respond to complaints

    Always

    Notify you as soon as practical if there is a delayonour service commitment to you

    Always

    Provide after hours service for emergencies

    Always

    Leave a “visit card” with contact details if we call at your residence and you are not at home

    Always

    Endeavour to refer you to an appropriate service provider if Council cannot provide the service you require

    Always

    A counter service queuing time of less than

    10 minutes

    Confidentiality of your personal information

    Always

    Reasons for our decisions whether they are agreeable to you or not

    Always

    To be seen on time if you have an appointment

    Always

    Acknowledgement and advice regarding intended actions to your written enquiries

    10 working days

    Animal Control

    * Respond to emergency dog attacks

    24 hours a day

    Respond to routine dog complaints

    3 working days

    * For safety reasons, Council only responds to after-hours emergency dog attacks where Tasmania Police has requested assistance. Council is not able to respond to after-hours calls about stray or lost dogs

    Building

    Process a building permit

    7 working days

    Undertake building inspections

    2 working days

    Process a plumbing permit

    10 working days

    Process a special plumbing permit

    10 working days

    Undertake plumbing inspections

    2 working days

    Provide applicants with an initial review of decisions

    Always

    Drainage/Stormwater

    Respond to drainage emergencies

    24 hours a day

    Respond to seepage/drainage problems

    10 working days

    Environmental Health

    Respond to food complaints

    48 hours

    Respond to urgent environmental nuisances andhigh riskpublic health matters

    24 hours a day

    Inspect registered food premises

    Minimum of once per year

    Conduct immunisation clinics

    Weekly

    Conduct school immunisation clinics

    Annually

    Finance

    Payment of accounts

    By due date

    Respond to rates enquiries

    10 working days

    Fire Hazards

    Respond to fire hazard notifications (during permit period)

    5 working days

    Governance

    Review Council’s Strategic Plan

    Every 5 years

    Publish Annual Report

    Every November

    Have Council Meeting Agenda available

    4 days beforemeeting

    Human Resources

    Acknowledge receipt of job applications

    10 working days

    Provide outcomes of job applications

    10 working days

    Museum and Arts

    Hold new exhibitions at the QVMAG

    Quarterly

    Planning/Sub Division

    Acknowledge your planning application

    10 working days

    Respond to your request for planning information

    10 working days

    Roads

    Inspect, assess and respond to requests about potholes, edge breaks and cracks

    10 working days

    Grade unsealed roads

    Minimum of once per year

    Attend to identified damaged street furniture

    10 working days

    Road sweeping of Council owned roads with kerb and gutter

    Every 2 months

    Waste

    Garbage collection

    Weekly

    Recyclable collection

    Fortnightly

    Provide new or replacement wheelie bins

    10 working days

     

    Emergencies

     

    An emergency is regarded as an incident that threatens life or property or one that may cause environmental harm

    Within 2 hours

     

     Contacting us

    Please see Contact Us for information about getting in touch with Council. 

    See each Aldermen's page for individual contact details. 

    Community Engagement 

    We are committed to ensuring that as many people as possible who are affected by decisions of the Council have the opportunity to be consulted about their needs and concerns prior to the decision being made.  

    Your Voice, Your Launceston

    This online consultation platform is an opportunity for locals to have their say on key issues in the municipality.   

    Council Meetings

    Council meets on the second and fourth Monday of each month. The public is welcome to attend and ask a question on any matter relating to Council; or speak at a Council meeting for a maximum of two minutes, on any item listed on the agenda. Listen to live and previous council meetings here.  

    Follow us on Facebook

    Stay informed about issues and news around the municipality by following our Facebook Page, City of Launceston Official

    Complaints

    If we’ve let you down, we’ve let ourselves down and we would like to work with you to improve our service. The Council’s Customer Service Centre is your first point of contact for all enquiries and complaints.  

    Experience has shown that the majority of complaints will be satisfactorily resolved, however if you are unhappy with the outcomes you may ask for a review of your complaint by the General Manager, who will investigate your complaint and inform you of the findings.

    There is also the Ombudsman who may review actions and decisions taken by the Council. The Ombudsman is responsible to Parliament for investigating complaints made about administrative actions (or inactions) of Tasmanian Government Departments, most Statutory Authorities and Local Government. Visit the Ombudsman's website for more information and how to get in contact. 

    Review

    This policy will be reviewed no more than five years after the date of approval (version) or more frequently, if dictated by operational demands.

    If you would like a PDF version of the Customer Service Charter or if you have any questions please contact us