Our Vision, Mission and Values

City of Launceston crest  

 

 

 

 

 

 

 

 

 

 

 

Vision

Launceston is proud of its heritage and is a vibrant and inclusive community that is creative and sustainable, inspired by its diverse opportunities and rich natural environment.

Mission

We work together as one organisation to deliver quality and innovative services to our community.

Values

Integrity

  • We behave ethically
  • We tell the truth
  • We keep our commitments
  • We meet both the spirit and intent of the law

Stewardship

  • We care about people and the community in which we live
  • We operate safely
  • We are environmentally responsible
  • We strengthen the community   

Inclusion

  • We value diversity and respect the dignity of each person
  • We value differences in people and perspectives
  • We build relationships based on mutual trust
  • We recognise the contributions of every individual 

Initiative

  • We lead the way
  • We have the courage and creativity to shape the future
  • We have the discipline to manage risk
  • We act decisively in a timely manner

Teamwork

  • We work together to achieve superior results
  • We share ideas and talents to develop solutions
  • We support and rely on each other
  • We value clear and open communication 

Accountability

  • We take responsibility for our actions
  • We live our values
  • We set clear goals, measure results and seek to improve
  • We build and protect the Launceston brand and reputation 

 Customer Service Charter

View our Customer Service Charter here(PDF, 40KB) .